1. Introduction

Onyx Recovery ("Onyx Recovery," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have. By using our website, you agree to the practices described here. This Privacy Policy works alongside our Terms and Conditions.
 

2. This Website Does Not Collect Protected Health Information (PHI)

Onyx Recovery's website is a wellness and marketing website. It is not used to collect, store, or transmit Protected Health Information (PHI) as defined under HIPAA.

Service-specific intake forms, medical history, and health screening information are collected and stored exclusively through our clinical booking platform, Vagaro — not through this website. Vagaro maintains its own security and privacy safeguards for that information.
 

3. Information We Collect Through the Website

We may collect the following types of information when you interact with our website:

Information you provide directly:

• Name, email address, and phone number (via contact forms or newsletter sign-up)

• Any message content you submit through a contact form

Information collected automatically:

• Pages visited, time on site, and general browsing behavior (via Google Analytics 4)

• Ad interaction data used for marketing purposes (via Meta Pixel)

• Device and browser information (IP address, browser type, general location)

We do not collect payment information, health history, or medical information through the public website.
 

4. How We Use Your Information

We use the information collected to:

• Respond to inquiries submitted through our contact form

• Send newsletters or promotional communications, where you've opted in

• Understand website traffic and improve user experience (Google Analytics 4)

• Deliver relevant advertising and measure ad performance (Meta Pixel)

• Maintain the security and functionality of our website
   

5. Contact Form & Newsletter Submissions

Contact form submissions are routed to our Patient Experience Team at onyxrecoveryrgv@gmail.com. We aim to respond within one business day.

Newsletter and email opt-in sign-ups sync with our Vagaro account and are used solely for Onyx Recovery communications. You may unsubscribe at any time using the link provided in any email we send.
 

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

• Google Analytics 4 (GA4): Helps us understand how visitors use our website.

• Meta Pixel: Helps us measure the effectiveness of our advertising and deliver relevant ads on Facebook and Instagram.

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
 

7. Third-Party Services

We use the following third-party platforms to operate our business, each with its own privacy practices:

• Vagaro — booking, scheduling, and clinical intake management

• Google Analytics 4 — website analytics

• Meta Pixel — advertising analytics

• [Review Platform — Google/Yelp, to be confirmed] — review collection and display

We encourage you to review the privacy policies of these third-party services directly, as Onyx Recovery does not control how they process data on their platforms.
 

8. Children's Privacy

Our website is not directed at individuals under the age of 18, and we do not knowingly collect personal information from minors through the website. Certain in-person services may have age restrictions as described in our Terms and Conditions.
 

9. Data Security

We take reasonable measures to protect information submitted through our website. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
 

10. Your Choices & Rights

You may:

• Opt out of marketing emails at any time via the unsubscribe link

• Request that we delete contact information you've submitted through our website by emailing us directly

• Adjust cookie preferences through your browser settings

[Note for attorney review: if Onyx serves or markets to California, Colorado, or other residents with specific state privacy laws (CCPA/CPRA, etc.), additional rights language (access, deletion, opt-out of sale) may be required. Not included here pending confirmation of scope.]
 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
 

12. Contact Us

Onyx Recovery 6500 N. 10th St, Suite K-1 McAllen, TX 78504 Phone: (956) 322-5054 Email: onyxrecoveryrgv@gmail.com